Refund policy

All our products are digital: printable PDF text sets and Library Access.

14-day right of withdrawal

If you are a consumer, you may cancel your purchase within 14 days of the order date and get a full refund — no reason needed. Just email us at hanna@lettersfromfileas.com with your order number. We refund the full amount to your original payment method within 14 days of receiving your message. If you cancel a Library Access purchase, your access to the Library ends.

If something is wrong with the files

If a file won't open, a link doesn't work, or a page is missing or incorrect, tell us. We will fix it or send you a working file. If we cannot fix it, we refund your purchase in full.

Free sets

Free sets cost nothing, so there is nothing to refund.

Contact

Fileas Oy · hanna@lettersfromfileas.com · Kaukametsäntie 9, 90420 Oulu, Finland